Majestic Elegance Costa Mujeres - All Inclusive

This was my third visit to Majestic Elegance. Everything about the resort is wonderful. The staff is attentive, friendly and helpful. The resort itself is very well kept and maintained. Pools and beach areas are always clean. Plenty of chairs available. Room was large enough, bed comfortable and housekeeping services perfect. Check-in was smooth and easy. The staff was welcoming and friendly. They made me feel as if I was an old friend returning for a family visit. My 'butler' or as I called her, my resort adviser, Katia, was always available to answer any questions, make reservations or handle any issues. I was lucky to have had her as my adviser. Housekeeping was great. My room was always clean and tidy. Housekeepers made sure I had clean towels, robes and slippers. Restaurant wait staff was excellent. Someone was always available to respond to needs or questions. All were friendly and truly ready to help. The food on the buffets was always fresh and good. The specialty restaurants were easily accessible, with very short wait times for a table. The quality of the food and service was always great. The bars were clean and bartenders always friendly and professional. Even during busy times, they always took a moment to ask about my day and time at the resort. Their skills are top notch, as was all of the liquors!! The grounds are immaculate. Clean and tidy, with obvious attention to detail. The grounds are beautifully kept. There's staff busy everywhere. It's truly a wonder to watch them work! I saw workers IN the pools, searching for debris of any kind, ensuring cleanliness. The areas around the pools are also very well kept; clean and tidy with plenty of lounge chairs. The staff at the pools were incredible. The servers were always coming by to ensure guests had what they needed and taking orders. The activities staff was very friendly and engaging; truly interested in each guest's experience.

We definitely recommend Majestic hotel! The staff are so kind, attentive, and work their ass off to please their guests. (so be sure to bring $$ to tip, they deserve it!) The hotel is open and modern. Plenty of space, didn't feel on top of everyone/other guests. Plenty of choices for restaurants - good food and clean. Plenty of pool space.

Almost a perfect vacation. I had stayed at another 5 diamond/star resort the week before going to Majestic and it did not compare at all. This is an excellent place for vacation. Our Butler Chan made all the difference. His warmth and availability to meet our needs was well appreciated. Food was excellent, though more options for vegetarians would have been nice. Drinks were great and even the "house" wine was pretty decent. The beach was fabulous and they kept it clean from the seaweed. The beach cabanas were free for use and there were lots of them, unlike some of the high class resorts in Cancun that charge additional fee to use the beach cabanas. Pool was lovely as well but we did not use it much at all as there were just too many other vacationers in the pool. Be aware that this resorts is kinda far out and so if you are doing any to0urs of downtown activities this can cost extra for the pickup and will add about 1 hour to the journey (0.5hour each way)

Loved the location. It was tucked away in a relatively quiet area. The hotel was very clean and welcoming when you came in. Was a little thrown off by the bellmen (very used to taking luggage ourselves). Checking in was very easy, and then the guided tour was even better. Everything was so clean! When we got to the room it was huge! Massive king-size bed, balcony with table and chairs, and we had a Rooftop Plunge Pool, which was fantastic. The beach was not very far from our room, and they had a plethora of canopies available. There were many food choices ( 7 restaurants and room service) and entertainment each evening at 9 pm. The massive workout area was great for getting some gym time in. Also, it is very clean. Since we were traveling for our 20th anniversary, we had come back from dinner one night, and there was a rose petal walkway and heart on our bed with a sign on the door that said Happy Anniversary. It was a simple gesture that had a major impact!

Good choice of restaurants, food ok in all of them. Lovely landscaped grounds, close to beach.